Delight. It’s not a word most people would use to describe any service experience, never mind getting their car serviced. At Mercedes-Benz of Burlington (MBOB), clients delight is the essential ingredient in their experience.
Bernie Moreno opened MBOB in January 2015 with the goal of redefining the service and sales experience in New England and promptly won the coveted “Best of the Best Award” from MBUSA in its first year of business—something practically unheard of in the industry. At the center of it all, there is a singular purpose: to create a place of delight where his team can truly focus on the experience of their clients.
Visions, to be realized, require action. How does a new dealership, surrounded by established dealers, create an environment where its team can excel in client treatment? The individuals that are technicians, parts and service advisors, sales people, and support staff associated with a brand like Mercedes-Benz tend to unite in a desire to be the absolute best at what they do. Providing that opportunity to excel is what resonated with the individuals that became the team at MBOB. Each and every person was hand-picked as the best as what they do. The team comes from all over New England, with team members from as far as Rhode Island and Western New Hampshire—all driven with the desire to be part of a winning team.
When is the last time you smiled entering a car dealership? If you’re one of the lucky people who’ve discovered MBOB then our guess is it was recently. Whether you were enjoying a fresh cappuccino, a visit to their nail bar, came in for Black Card wash services, or a routine maintenance or a repair, chances are the upbeat and friendly team at MBOB left an impression. A recent reviewer on yelp may have put it best: “From the minute I arrived for service, I noticed the outstanding brilliance of the new building. The impressive structure was only surpassed by the amazing staff and their courteous, intelligent, and professional demeanor. I enjoyed a delicious espresso and am thrilled to do business where all the employees are happy to assist the customers, and exude the feeling that they are happy you’re there! Simply an uplifting experience! Thank you all for your excellence in service!”
Mbob invites you to discover how fun, easy, and stress free buying or servicing a Mercedes-Benz can be. They hope to be able to delight you soon!
Visit MBOB.com
